At melioraxento, we're serious about protecting your personal information. This policy explains what we collect, why we need it, and how we handle it.
We operate under Australian privacy law, specifically the Privacy Act 1988 and the Australian Privacy Principles (APPs). If you're browsing from outside Australia, we still apply these same standards.
What Information We Collect
We collect different types of information depending on how you interact with our platform. Here's what that actually looks like:
Information You Give Us Directly
When you sign up for courses, contact us, or use our services, you might provide:
- Your name, email address, and phone number
- Business details if you're enrolling through a company
- Payment information when you purchase courses
- Course preferences and educational background
- Questions or feedback you send our way
Information We Collect Automatically
Like most websites, we gather some technical information when you visit:
- Your IP address and browser type
- Which pages you view and how long you spend on them
- Where you came from (referring website)
- Device information and operating system
- Course progress and completion data
How We Use Your Information
We don't collect data just to have it sitting around. Every piece serves a purpose:
| Purpose |
What This Means |
| Course Delivery |
Managing your enrollment, tracking progress, and issuing certificates |
| Communication |
Sending course updates, responding to questions, and sharing relevant resources |
| Payment Processing |
Handling transactions and maintaining billing records |
| Platform Improvement |
Understanding how people use our site to make it better |
| Legal Compliance |
Meeting our obligations under Australian law |
We won't sell your personal information to third parties. That's not how we operate, and it never will be.
Who We Share Information With
Sometimes we need to share limited information with specific partners. Here's who and why:
Service Providers
We work with companies that help us run our platform. These include payment processors, email services, and hosting providers. They only get the information necessary to do their job, and they're contractually required to protect it.
Educational Partners
If you're taking a course that involves industry certifications or employer verification, we might share relevant completion data with those organizations. You'll always know when this applies.
Legal Requirements
We'll disclose information if required by Australian law, court order, or government request. We'll also do so if we believe it's necessary to prevent fraud or protect someone's safety.
International Data Transfers
Some of our service providers operate overseas. When your information leaves Australia, we ensure it's protected through approved mechanisms under the Privacy Act. This includes using providers in countries with adequate privacy protections or implementing additional safeguards.
Your Rights and Choices
You have significant control over your information. Here's what you can do:
Access Your Information
You can request a copy of the personal information we hold about you. We'll provide this within 30 days, free of charge for the first request each year.
Correct Inaccurate Data
If something's wrong, let us know. You can update most information directly through your account settings, or contact us for help.
Request Deletion
You can ask us to delete your personal information. We'll comply unless we need to keep it for legal reasons (like tax records) or to complete services you've requested.
Opt Out of Marketing
Every marketing email includes an unsubscribe link. You'll still receive essential communications about courses you're enrolled in, but you can stop promotional messages anytime.
Making a Request
To exercise any of these rights, email us at help@melioraxento.com with "Privacy Request" in the subject line. We'll verify your identity before processing the request.
How We Protect Your Information
Security isn't just about technology. It's about processes, people, and constant vigilance.
Technical Measures
- SSL encryption for all data transmission
- Secure servers with regular security updates
- Encrypted storage for sensitive information
- Regular security audits and vulnerability testing
- Multi-factor authentication for staff access
Organizational Measures
- Strict access controls limiting who can view your data
- Regular staff training on privacy and security
- Confidentiality agreements with all team members
- Incident response procedures for potential breaches
No system is completely bulletproof, but we work hard to protect your information and would notify you promptly if a breach occurred.
How Long We Keep Information
We don't keep information longer than necessary. Here are our general retention periods:
| Information Type |
Retention Period |
| Account information |
Duration of account plus 2 years |
| Course completion records |
7 years (for certification verification) |
| Payment records |
7 years (tax requirement) |
| Marketing communications |
Until you unsubscribe plus 6 months |
| Website analytics |
26 months |
After these periods, we securely delete or anonymize the information. Some data might be kept longer if required by law or for legitimate business purposes.
Cookies and Similar Technologies
We use cookies and similar tools to make our website work properly and understand how it's being used.
Essential Cookies
These are necessary for the website to function. They remember your login status and preferences as you navigate between pages.
Analytics Cookies
These help us understand which content is popular and where people are getting stuck. The information is aggregated, so we can't identify individual users.
Managing Cookies
Most browsers let you refuse cookies, but this might affect how the website works. You can usually find cookie settings in your browser's privacy section.
Children's Privacy
Our services are designed for adults and business professionals. We don't knowingly collect information from anyone under 18. If we discover we've inadvertently collected such information, we'll delete it promptly.
If you're under 18 and interested in our courses, please have a parent or guardian contact us to discuss appropriate options.
Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.
The "last updated" date at the top shows when the current version took effect. We recommend checking back periodically, especially if you haven't visited in a while.
Complaints and Disputes
If you're unhappy with how we've handled your personal information, we want to hear about it.
Internal Process
Start by contacting our privacy officer at help@melioraxento.com. We'll acknowledge your complaint within 7 days and investigate thoroughly. You should receive a detailed response within 30 days.
External Resolution
If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC). They're the independent authority that oversees privacy complaints in Australia.
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
